About Vintage Vault
Who is Vintage Vault for?
Vintage Vault is for vintage fashion enthusiasts who appreciate timeless elegance and unique styles. Our target customers are individuals who value quality, authenticity, and the charm of vintage clothing.
What is the style of Vintage Vault?
Vintage Vault offers a curated collection of vintage casual shirts, jeans, polo shirts, shorts, t-shirts, and trousers. Our style is a blend of classic and casual, perfect for those who want to add a touch of vintage flair to their wardrobe.
Product Information
What types of products does Vintage Vault sell?
We specialize in vintage clothing, including casual shirts, jeans, polo shirts, shorts, t-shirts, and trousers. Each item is carefully selected to ensure it meets our high standards of quality and authenticity.
Are the products new or used?
All our products are vintage, which means they are pre-loved but in excellent condition. We take great care to ensure that each item is clean, well-maintained, and ready to wear.
Ordering & Payment
What payment methods does Vintage Vault accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Can I change or cancel my order after it has been placed?
Once an order has been placed, it is processed quickly to ensure timely delivery. Unfortunately, we cannot make changes or cancellations after the order has been processed. Please review your order carefully before completing your purchase.
Shipping & Delivery
What are the shipping options available?
We offer two shipping options:
- Standard Shipping: Delivered via DHL or FedEx, with a fee of $12.95. Delivery takes 10-15 business days after shipment.
- Free Shipping: Available for orders over $50, delivered via EMS. Delivery takes 15-25 business days after shipment.
How long does it take to process an order?
Orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
Do you ship internationally?
Yes, we ship to most regions worldwide, except for some remote areas and parts of Asia. Our global reach ensures that vintage enthusiasts everywhere can enjoy our collection.
Returns & Exchanges
What is the return policy?
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, you have 15 days from the date of receipt to do so. Please refer to our Returns Policy for more details.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected]. We will guide you through the process and provide you with the necessary instructions.
Customer Support
How can I contact Vintage Vault for support?
Our customer service team is here to assist you with any questions or concerns. You can reach us at [email protected]. We are happy to help!