At Vintage Vault, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we offer a straightforward returns and exchanges process. Please read the following information carefully to understand our policies and procedures.

Returns & Exchanges Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
  2. Receive Instructions: Our customer service team will provide you with detailed instructions on how to return your item(s).
  3. Package Your Item: Securely package the item(s) in their original condition, including all tags and packaging materials.
  4. Ship Your Item: Send the package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
  5. Receive Confirmation: Once we receive and inspect your returned item(s), we will process your refund or exchange and notify you via email.

Refund Timeline and Method

Refunds will be processed within 5-7 business days after we receive and inspect the returned item(s). The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

Non-Returnable Items

Due to the nature of vintage items, certain products are non-returnable to ensure their authenticity and condition. These include:

  • Items marked as “Final Sale” or “Non-Returnable” on the product page.
  • Items that have been altered, damaged, or worn after delivery.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Vintage Vault Team,

I would like to request a return/exchange for my recent order (Order #[Your Order Number]). Below are the details:

  • Item(s) to Return/Exchange: [List the item(s) and their quantities]
  • Reason for Return/Exchange: [Provide a brief explanation]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,

[Your Full Name] [Your Contact Information]

Contact Us

If you have any questions or need further assistance, please feel free to contact us at:

Email: [email protected]

Address: 2629 Sigley Road, Fort Worth, US 76102

Thank you for shopping with Vintage Vault. We appreciate your trust in us and look forward to serving you again!