Shipping Information

At Vintage Vault, we are committed to delivering your vintage treasures as quickly and safely as possible. Here’s what you need to know about our shipping process:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Delivered via DHL or FedEx, with an estimated delivery time of 10-15 business days after dispatch. Shipping fee: $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS, with an estimated delivery time of 15-25 business days after dispatch.

Please note that delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to be completely satisfied with your purchase from Vintage Vault. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process. Please review the following details carefully:

Returns & Exchanges Process

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
  2. Receive Instructions: Our customer service team will provide you with detailed instructions on how to return your item(s).
  3. Package Your Item: Securely package the item(s) in their original condition, including all tags and packaging materials.
  4. Ship Your Item: Send the package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
  5. Receive Confirmation: Once we receive and inspect your returned item(s), we will process your refund or exchange and notify you via email.

Refund Timeline and Method

Refunds will be processed within 5-7 business days after we receive and inspect the returned item(s). The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

Non-Returnable Items

Due to the nature of vintage items, certain products are non-returnable to ensure their authenticity and condition. These include:

  • Items marked as “Final Sale” or “Non-Returnable” on the product page.
  • Items that have been altered, damaged, or worn after delivery.

Contact Us

If you have any questions or need further assistance, please feel free to contact us at:

Thank you for shopping with Vintage Vault. We appreciate your trust in us and look forward to serving you again!